During this post-lockdown period, dental offices must continue to review and update their infection control protocols. Many offices are using soft-reopening to assess the situation, preparing them for a full reopening. Besides observations and experience, dental offices could also seek direct feedback from the patients.
Safety for Dental Offices
The dental office is regarded as one of the environments where COVID-19 can spread the easiest. It takes much courage for a dental patient to visit an office in-person at this time. Dental offices need to ask for their feedback to get ideas for making them feel safer. One of the most important characteristics of a successful dental practice is the ability to be open-minded. Taking feedback and making improvements allows for a better experience for your patients and improves patient loyalty.
In this article, we have created a template for dental offices to get feedback from their patients about COVID-19 safety. Offices should combine these questions with your regular patient satisfaction survey and send it to patients through email or phone text. In the survey, it is most important to ask whether a patient feels safe, from the registration process until after leaving the dental office. You should also include an open-ended question for patients to give additional suggestions that could be valuable to your practice. Don’t forget to customize the message to cater to your patients as well as your needs.
COVID-19 Safety Feedback Questionnaire
Dear our valued patients,
We sincerely hope that your visit today was enjoyable and comfortable. With the tough times that are upon us, it’s very daunting to leave the house, and we empathize with you completely. That’s why at [dental office], we will be committed to ensuring our patients’ well-being and the dental team. As you may have noticed, we have been implementing new infection control protocols to ensure that our office is better, safer, and cleaner than ever.
Please take a moment to give us your feedback so we can continue to improve your experience.
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